Terms and conditions

This online shop is run by SLS Engineering Supplies (also written S L S Engineering Supplies), a business based in Bathgate, West Lothian. SLS Engineering Supplies is the trading name of a partnership run by Stuart Haston. The business is not a limited company, so it has no company number.

• Address: Unit 1C, Inchmuir Road, Whitehill Industrial Estate, Bathgate, West Lothian EH48 2EP, United Kingdom
• Phone: 01506 639893
• Email: stuartslseng@gmail.com
• VAT number: GB703750065

In these terms, "SLS", "we", "us" and "our" mean SLS Engineering Supplies. "You" means the person or organisation using the website or placing an order.

The shop runs on the Orbit Commerce platform. Orders are dispatched from our warehouse partner's UK warehouse and delivered by its delivery teams and couriers. Whoever carries out the delivery, your contract is with SLS Engineering Supplies.

The law gives consumers more protection than businesses, so these terms are split into three parts:

• Part A applies to everyone who uses the website or buys from us.
• Part B adds terms for consumers. You are a consumer if you are an individual buying wholly or mainly for purposes outside your trade, business, craft or profession.
• Part C adds terms for business customers: anyone buying for a trade, business, craft or profession, including sole traders, partnerships, companies, charities, schools and public bodies.

If you order in the name of a business, or give us a business VAT number, we will treat the order as a business order. Where Part B or Part C says something different from Part A, Part B or Part C takes priority for the customers it covers.

You must be at least 18 years old to place an order.

When you use the website, please do not:

• use it for anything unlawful, or in a way that breaks a law that applies to you
• give us false details or pretend to be someone else
• upload or send viruses or any other harmful code
• try to get into parts of the website, its systems or other people's accounts that you are not entitled to use, or get round its security
• use automated tools to scrape, crawl or copy content or data from it
• copy, sell or reuse any part of it without our written permission
• use it to harass or harm anyone, or to send anything unlawful, offensive or that infringes another person's rights

If you do, we may suspend or stop your use of the website.

We work to keep the website running and the information on it correct, but we cannot promise that it will always be available or free of mistakes. We may change, pause or remove any part of it.

You can open an account to follow your orders and keep your addresses on file. Keep your sign-in details to yourself, use a password you do not use on any other website, and tell us straight away if you think someone else has used your account. Please keep your details up to date, especially your email address and delivery address.

Add the items you want to your basket and go to the checkout. Before you pay, the checkout shows your items, the delivery and service options for your address, the VAT and the total, and you can go back and correct any details. Your order is placed when you confirm it and pay.

Orders can be placed in English only. We do not file a separate copy of these terms for each order, so please save a copy when you order. Your order details are in the emails we send you and, if you have an account, in your order history.

• Photos show what a product looks like, but screens display colours differently, so the item you receive may not be an exact colour match.
• Natural materials and finishes, such as wood grain and fabric, vary between batches. Some variation is normal and is not a fault.
• Measurements are as accurate as we can make them, but small manufacturing tolerances are normal. If an exact size matters to you, ask us before you order.
• If an item is made to order, the delivery options at checkout say so and show its lead time.
• Manufacturers sometimes make small changes to a product, for example to meet new safety rules. We may supply the updated version where the change makes no real difference to how you use it.
• We may stop selling a product at any time, limit the number of an item that can be bought in one order, and decline orders that look as if they are for resale.

Prices are in pounds sterling (GBP).

The VAT switch on the website lets you see prices with or without VAT. Whichever view you choose, VAT is charged at the UK rate (currently 20%), and the checkout shows the VAT, any delivery and service charges, and the full amount you will pay before you confirm your order.

Charges for delivery, pre-built chairs and installation depend on what you order and where it is going. They are shown at checkout, and our Shipping and delivery policy explains them.

We may change our prices at any time. Orders we have already accepted keep their price.

Now and then a product may be listed at the wrong price or with the wrong description. If we find a mistake that affects your order, we will contact you before dispatch. If the correct price is higher, you can choose to go ahead at the correct price or cancel for a full refund. We will never hold you to a price or description we got wrong without asking you first.

You pay the full amount when you place your order. Card payments are processed securely by our payment provider, Stripe. Your full card details are never shared with us or stored by us. The checkout lists the ways you can pay for your order. If another method is offered, such as a digital wallet or a pay later option, the provider of that method may have its own terms as well.

If a payment cannot be authorised, or fails a security check, we may cancel the order and refund anything we have taken.

When you place an order, you are offering to buy from us. We then email you to confirm that we have received your order. That email does not mean we have accepted it.

We accept your order, and the contract between us is made, when we email you to say the order has been dispatched, or when we tell you in writing that we have accepted it, if that happens first.

We may decline an order, for example because an item is not available, there is a mistake in the price or description, we cannot verify the payment, we cannot deliver to the address, or the quantity is over a limit. If we do, we will tell you and refund everything you have paid.

Where we deliver, the services and charges, how long delivery takes and what access we need are all covered by our Shipping and delivery policy. That policy is part of these terms. Unless you book installation, goods are delivered to the kerbside or to the main access point at ground level.

How to cancel an order or return goods is set out in our Returns and refunds policy, which forms part of these terms. Consumers and business customers have different rights, and that policy explains both.

We are not responsible for delays or failures caused by things we cannot reasonably control, such as severe weather, fire, flood, strikes, transport disruption, problems at a supplier or government action. If something like this affects your order, we will tell you as soon as we can. If the delay is a long one, either of us may end the contract, and we will refund anything you have paid for goods or services you have not received.

The text, images and design of this website, and the SLS name and logo, belong to us or to the people who have licensed them to us. Please do not copy or reuse them without our permission. Product and brand names belong to their owners and are used only to describe the products we sell.

Some pages link to other websites, or use tools run by other companies. We do not control them and are not responsible for their content or for how they handle your information, so please read their own terms and privacy policies before using them. Questions about another company's own products or services should go to that company.

If you send us comments, suggestions or ideas, we may use them freely without paying you or owing you anything. You are responsible for what you send. It must be lawful and accurate and must not infringe anyone's rights, and we may remove anything that is not.

Our Privacy policy explains how we use your personal information, and our Cookie policy explains the cookies and similar technologies on this website.

If something has gone wrong, please tell us so we can try to put it right. Email stuartslseng@gmail.com with "Complaint" in the subject line, phone 01506 639893, or use our contact page.

If you are a consumer, you can also get free, independent advice. In Scotland, contact Advice Direct Scotland on 0808 164 6000 or at consumeradvice.scot. In England and Wales, contact the Citizens Advice consumer service on 0808 223 1133 or at citizensadvice.org.uk. Elsewhere, your local consumer advice service can help.

We may revise these terms from time to time, for example when the law changes or we change the way we work. The version shown on this page when you place an order is the one that applies to that order, unless the law requires otherwise. For use of the website, revised terms take effect when they are published.

• Transfer. We may transfer our rights and duties under a contract to another business. We will tell you if we do, and your rights will not be reduced. You may transfer your rights or duties only if we agree in writing.
• If part of these terms is invalid. If a court decides that any part of these terms cannot be enforced, the rest of the terms still apply.
• Delay. If we do not insist on something straight away, we can still insist on it later.
• Other people. Only you and SLS are parties to the contract, and nobody else has any right to enforce it.

These terms, and any contract made under them, are governed by Scots law, and the Scottish courts have jurisdiction over any dispute about them.

If you are a consumer, you keep the protection of any mandatory consumer law of the part of the UK where you live. If you live in England, Wales or Northern Ireland, you may also choose to bring proceedings in the courts where you live.

Business customers should also read section 35.

Nothing in these terms takes away your legal rights as a consumer. The main ones are:

• Goods that are right. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality, and any installation we carry out must be done with reasonable care and skill. If goods are faulty, you can reject them for a full refund within 30 days of delivery. After that you are entitled to a repair or replacement, and if that does not put things right, to a refund or a price reduction. These rights apply to discounted items too. Our Returns and refunds policy gives the details.
• Changing your mind. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order without giving a reason within 14 days of the day you receive the goods. This does not apply to goods made to your specification or clearly personalised. How to cancel, and who pays for sending goods back, is set out in our Returns and refunds policy.
• Delivery time. Unless we agree a different timescale with you, such as the lead time of a made-to-order item, we will deliver within 30 days of accepting your order.

The goods are your responsibility from the time they are delivered to the address you gave us, or handed to someone you asked us to deliver to. They become your property once we have received payment in full.

If we break this contract or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that was foreseeable. Loss or damage is foreseeable if it was an obvious consequence of what we did wrong, or if you and we both knew it might happen when the contract was made. We are not responsible for loss or damage that was not foreseeable.

We do not exclude or limit our liability where the law does not allow us to. This includes liability for:

• death or personal injury caused by negligence on our part or on the part of our staff, agents or subcontractors
• fraud or fraudulent misrepresentation
• breach of your legal rights in relation to the goods, as summarised in section 21
• liability for defective products under the Consumer Protection Act 1987

If you buy as a consumer but use the goods in a business, we are not liable to you for lost profits, lost business, business interruption or lost business opportunities.

You may end the contract before the goods are delivered if we tell you about a mistake in the price or description and you do not want to go ahead, if delivery is likely to be badly delayed by events outside our control, or if we have seriously broken the contract. This is separate from your right to cancel described in section 21.

We may end the contract if, within a reasonable time of our trying to arrange it, you do not let us deliver the goods or do not give access for an installation you have booked. If we do, we will refund what you have paid, less the reasonable costs that your delay has caused us.

This part applies if you buy in the course of a trade, business, craft or profession. Part B, and with it the consumer right to cancel within 14 days, does not apply to you. By placing an order, you confirm that you are authorised to do so on behalf of your business.

These terms apply in place of any terms you put forward, including terms printed on a purchase order or set out in your own conditions of purchase.

• The goods are at your risk from delivery, and become yours once we have been paid in full.
• Any delivery date we give for a business order is an estimate. A late delivery does not entitle you to end the contract or to claim compensation, unless we have agreed a fixed delivery date with you in writing.
• Please check the goods when they arrive. You must tell us in writing about any damage, shortage or obvious fault within 7 days of delivery. Goods not reported within that time are treated as accepted.

You must give safe, clear and reasonable access for delivery and for any installation you book, and give us correct information about the site, including the floor level and whether there is a working goods lift. If a delivery or installation cannot go ahead, or has to be repeated, because the information was wrong or the site was not ready, we may charge you our reasonable extra costs. If you cancel or move a booked installation with less than 72 hours' notice, a cancellation charge may apply.

Part 2 of our Returns and refunds policy deals with cancellations and returns by business customers. In short:

• an order cancelled within 24 hours of being placed, and before it has been dispatched, is refunded in full
• returns must be requested within 14 days of delivery and agreed by us before anything is sent back
• items must be unused and in their original packaging
• return carriage is at your cost unless the goods are faulty, damaged or not what you ordered
• bespoke and made-to-order items cannot be returned unless they are faulty, and items that have been installed or delivered pre-built have limits

We promise that, on delivery, the goods will match their description in all material respects and will be free from material defects in materials and workmanship.

This promise does not cover fair wear and tear, deliberate damage, misuse or negligence, unusual working conditions, failure to follow assembly, use or care instructions, or changes or repairs made without our agreement. If a product comes with a manufacturer's guarantee, that is in addition to this promise.

If goods do not meet this promise and you tell us within a reasonable time, we will repair them (which may mean supplying a replacement part), replace them or refund the price, at our choice. That is your only remedy for goods that do not meet this promise.

This section limits our liability to business customers. Please read it carefully.

These terms do not limit or exclude our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, for breach of the terms about title implied by section 12 of the Sale of Goods Act 1979, or for any other liability the law does not allow us to limit or exclude.

Subject to that:

• we are not liable for loss of profits, sales, business, contracts, anticipated savings or goodwill, for loss or corruption of data, or for any indirect or consequential loss
• our total liability arising out of or in connection with a contract, whether in contract, delict (including negligence), breach of statutory duty or otherwise, is limited to the price paid for the goods or services the claim relates to
• we are not liable for problems caused by measurements, specifications or site information that you gave us

You will reimburse us for any claim made against us by another person, and our reasonable costs of dealing with it, where the claim results from your breach of these terms or of the law.

We may end the contract straight away by writing to you if you do not pay any amount when it is due, if you seriously break the contract and do not put it right within 14 days of our asking you to, or if you become insolvent, enter administration, liquidation or sequestration, or stop trading.

For business customers, these terms, our Shipping and delivery policy and our Returns and refunds policy are the whole agreement between us about your order. You confirm that you have not relied on any statement or promise that is not set out in them. This does not limit our liability for fraud.

Scots law governs these terms and any contract with a business customer, and the Scottish courts have exclusive jurisdiction over any dispute arising from them.

SLS Engineering Supplies

• Address: Unit 1C, Inchmuir Road, Whitehill Industrial Estate, Bathgate, West Lothian EH48 2EP, United Kingdom
• Phone: 01506 639893
• Email: stuartslseng@gmail.com
• VAT number: GB703750065

You can also get in touch through our contact page.