Shipping and delivery policy

• Standard delivery costs nothing on UK mainland orders of £30 or more, and £5 on orders under £30. It usually takes 3 to 5 working days.
• Next working day delivery can be chosen at checkout for many items going to UK mainland addresses. It is charged per item and priced at checkout.
• Pre-built chairs and delivery with installation are available on many products, priced at checkout.
• Scottish Highlands and islands, the Isle of Man, the Isles of Scilly, the Isle of Wight and Northern Ireland are priced at checkout, or on request for larger orders, and some services are not available there.
• We deliver to addresses in the UK and the Isle of Man only.

The £30 threshold is worked out on the value of your goods before VAT, and delivery and service charges have VAT added at 20%, like the goods themselves.

Your order is dispatched from our warehouse partner's UK warehouse and delivered by its delivery teams or by courier. We pass on the details they need to deliver your order, as our Privacy policy explains. Your contract is always with us.

We deliver to addresses in England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and islands, the Isle of Wight and the Isles of Scilly, and to the Isle of Man. We do not deliver to the Channel Islands or outside the UK.

The services you can choose depend on your postcode and on the items in your basket. If a service is not offered at checkout for your order, it is not available for it. If it turns out we cannot deliver to your address, we will let you know and give you a full refund.

Standard delivery is free on orders of £30 or more before VAT. Orders under £30 have a £5 delivery charge, plus VAT. Stocked items usually arrive within 3 to 5 working days.

Some stacking chairs carry a small-order delivery charge if you order fewer than four: £5 plus VAT for each chair short of four. Where this applies, it is shown at checkout.

For many items you can choose next working day delivery at checkout. It is charged per item, and the charge depends on the product, so the checkout shows the exact amount for your basket. The checkout also shows when your order is expected, which depends on the time of day you order and on weekends and bank holidays.

Next working day delivery is not available for made-to-order items, or to the areas listed under "Highlands, islands and Northern Ireland" below.

Many chairs can be delivered built and ready to use, rather than in a box for you to put together. This is charged per chair and priced at checkout. Pre-built chairs usually arrive within 5 working days, and for many chairs you can also choose pre-built next working day delivery. For chairs upholstered to order, building the chair can add up to 5 working days to the lead time.

Many products can be delivered and installed for you by an installation team, including chairs, desks, screens and storage. Installation is charged per item, or per user position on bench and sit-stand desking, and priced at checkout. It is usually completed within 10 working days. Made-to-order items take longer, and the checkout shows the timescale.

Installation of some products, such as wall or ceiling mounted items, safes and some soft seating, is quoted on request rather than offered at checkout. Please contact us or request a quote for these, or for any large project.

Installation prices and timescales are based on:

• ground floor access, or a working goods lift for upper floors
• suitable parking for the installation team close to the building
• access to the site between 7am and 5pm
• a room that is clear, safe and ready to work in, with no other trades working in the same space

Please make sure the details you give us are right, including the floor level, where in the building the items should go and whether there is a goods lift. If wrong details or an unready site cause a delay or a second visit, extra charges may apply.

Some products are made after you order. Examples include chairs upholstered in a fabric you choose, steel storage in a chosen colour and some acoustic screens. These usually take between 10 and 20 working days to arrive, and up to 30 working days when installation is added. Lead times can be longer to the areas listed below. The lead time for your order is shown at checkout, and that is the delivery period we agree with you.

Delivery charges for made-to-order items follow the same rules as standard delivery: free on orders of £30 or more to UK mainland addresses, and £5 plus VAT under £30.

Addresses in these areas receive standard delivery only. Next working day, pre-built and installation services are not available. The checkout works out the charge from your postcode:

• Scottish Highlands (mainland): chairs and small accessories travel by parcel service with a charge per parcel, usually within 5 working days. Furniture is delivered free on orders of £30 or more before VAT, usually within 10 working days.
• Scottish islands and the far north of the Highlands, the Isle of Man and the Isles of Scilly: chairs and small accessories travel by parcel service with a charge per parcel, usually within 5 working days. Furniture carries a surcharge per order and usually arrives within 10 working days.
• Isle of Wight: chairs and small accessories follow the mainland standard delivery charges. Furniture carries a surcharge per order and usually arrives within 10 working days.
• Northern Ireland: charges are per chair, per box or per pallet, depending on the item, and are lower per chair and per parcel on orders over £300. Delivery usually takes up to 7 working days, or 5 for accessories.

Larger furniture orders to these areas may need a delivery quote. If the checkout cannot show a price for your order, please contact us before you order and we will confirm the cost and timescale.

• A working day is Monday to Friday, not including bank holidays.
• Deliveries are made on working days.
• Delivery timescales are counted in working days from when your order is processed. An order placed late in the day, at a weekend or on a bank holiday is processed on the next working day, and the delivery estimate at checkout allows for this.

• Furniture usually arrives flat-packed for you to assemble, unless you have chosen pre-built or installation, or the product page says it comes assembled.
• Unless you have booked installation, delivery is to the kerbside or to the main access point at ground level, depending on the product and the quantity. The driver will not take items beyond that point, for example up stairs or to a particular room.
• Please give us a full delivery address and a phone number that will be answered, so the driver can find you and contact you if needed.
• Before you order large items, check that they will fit through your doors, corridors, stairs and lifts.

If you need to change your order, a delivery date or an installation date, contact us as early as possible and we will do our best to help. Once a booking is confirmed, changing it can affect the lead time or the charges.

If a booked installation is cancelled or moved with less than 72 hours' notice, a charge may apply to cover the wasted visit. This charge does not apply if you are a consumer cancelling your order under your legal right to cancel, which our Returns and refunds policy explains.

We email you when your order has been dispatched, with tracking details where they are available. The email may not arrive the moment your order leaves, so please allow a little time. If something looks wrong, email stuartslseng@gmail.com or phone 01506 639893.

Our aim is to deliver within the timescale the checkout gives you.

If you are a consumer, we will deliver within 30 days of accepting your order unless we have agreed a longer period with you, such as the lead time of a made-to-order item. If we do not, you may treat the contract as ended and we will refund you in full.

If a delay is caused by something outside our reasonable control, we will let you know as soon as we can and agree with you what happens next.

When your delivery arrives, please look it over. If you can, note any damage to the packaging with the driver.

If anything is damaged or missing, email stuartslseng@gmail.com within 7 days of delivery with your order number and photos of the item and its packaging. If an item has been damaged on its way to you, we will put it right at no cost to you.

If you are a consumer, telling us after 7 days does not affect your legal rights, which our Returns and refunds policy explains. If you are a business customer, the 7-day time limit in our Terms and conditions applies.

SLS Engineering Supplies

• Address: Unit 1C, Inchmuir Road, Whitehill Industrial Estate, Bathgate, West Lothian EH48 2EP, United Kingdom
• Phone: 01506 639893
• Email: stuartslseng@gmail.com
• VAT number: GB703750065

You can also get in touch through our contact page.